Frequently Asked Questions
Have questions? We’re here to help.
Orders & Shipping
What steps should I take if I my order was damaged in transit?
If you purchased directly from our website and experienced damages upon delivery, please reach out to customer service by visiting www.johnnybhaircare.com/pages/refund-policy in order to initiate a damages claim.
Replacements will not be issued without image evidence of the damaged items. Please save all contents of your order. We will be able to help you further once all your order details are obtained.
I bought from another website (Ebay, Amazon, etc.) but my product was damaged or I want a refund.
If you did not order directly from our website (www.johnnybhaircare.com), we kindly ask you to contact the website you originally purchased from to initiate a claim, refund, or exchange. For all Amazon customers, please contact Amazon Customer Service at toll free number (800) 409-4488.
When will I receive my order?
Online orders are processed during business days only, typically Monday-Fridays. It may take 3-10 business days to receive your order based on the shipping address you submit. When your order is complete, you will receive an email with tracking information.
Do you ship internationally?
We currently only accept orders for delivery within the United States. We apologize for any inconvenience.
Products
What type of products are best for my hair type?
Our website offers free product knowledge by providing detailed descriptions of each item. The information includes key points and facts, how to use, hold and shine levels, along with comparison charts to help you determine which product is for your hair type. We also created a hair quiz to help you find the perfect product based on your responses. Take the quiz today by visiting www.johnnybhaircare.com/pages/hair-quiz.
If you need further assistance, please visit www.johnnybhaircare.com/pages/contact to get in contact with us so we can find the best product for you!
Why is my favorite product discontinued?
Our team of experts make the decision to discontinue or introduce a product in response to customer preferences and purchasing trends. We are happy to assist you in finding a new alternate favorite. Please visit www.johnnybhaircare.com/pages/contact to get in contact with us so that we may further assist you.
Do you offer samples on orders?
Yes! As a token of our appreciation for your business, we include complimentary samples in orders placed online. The type of samples range from top sellers, new products, marketing materials, new artwork, and stickers. Place your order now to receive complimentary samples from Johnny B. Hair Care!
Shopping
Do you have any current promotions?
Yes, we rotate promotions throughout the month! The easiest and most accurate way to check out current sales promotions here www.johnnybhaircare.com/pages/promo-codes-discounts. Please note the terms and conditions of each sale in the description.
I’m having difficulty checking out. What do I do?
We kindly ask that you first check to make sure that all required fields have been filled out. Fill out all address fields for both billing and shipping.
Additionally, please try clearing your browser cache. This helps improve browsing speed, performance, and loading the latest version of our website.
If your transaction has been declined, your credit card provider may have declined for a variety of reasons due to automated systems that determine whether to accept a charge. If you experience this issue, we recommend trying another card, or contacting your credit card provider to find out more information.
Do you have retail locations open?
Please call us at (323) 201-6280 so we can provide you with the information to your closest Johnny B. authorized distributor.
What types of payment options do you accept?
We accept credit card payments for orders, such as Visa, American Express, Master Card, Discover, JCB, and Diners Club International. We also accept GooglePay, and ApplePay.
Wholesale
I am interested in wholesale, what are the requirements?
If you are a licensed professional, you may submit a Johnny B. Online Wholesale Application by visiting www.johnnybhaircare.com/pages/become-a-wholesaler. You will be required to provide your professional credentials and personal information that matches the account holder. Once the application is submitted, you will be notified by email with your wholesale account status.
Do you have any current promotions?
Yes, we rotate promotions throughout the month for our online wholesalers! The easiest and most accurate way to check out current sales promotions here www.johnnybhaircare.com/pages/bi-monthly-specials.
We also offer 10% off your next order when you refer another barber to apply for a wholesale account. Upon each approved account, we will send you a special code to use at checkout.
Educator Team
I am interested in becoming a Johnny B. educator, what are the requirements?
The first step to becoming a Johnny B. Educator is to register for the Grand Prix. Offered multiple times a year, Grand Prix is the ultimate immersion into the Johnny B. World. You must be a licensed barber or cosmetologist who is familiar with men’s cuts to attend, and you must be familiar with our brand.
The second step is to attend Barber Academy, offered once a year. As your skills develop, your work is evaluated, and you are given the opportunity to move up within our team!
When is the Grand Prix?
The Grand Prix is a transformative three-day experience held up to four times a year, equipping you with the skills to proudly become a Johnny B. Advocate. To find more information about the Grand Prix, visit www.johnnybhaircare.com/pages/grand-prix and sign up for the newsletter for the latest updates.
Do you hold Grand Prix or Barber Academy events in other cities besides Los Angeles?
Unfortunately, Grand Prix and Barber Academy events are only held at our Los Angeles headquarters so that you receive the full Johnny B. experience.
Partnerships
Do you offer partnerships or sponsorships?
Please contact us by visiting www.johnnybhaircare.com/pages/contact to inquire more details about the type of partnerships we offer at Johnny B. Hair Care.
If you are a barber looking to expand your social reach while also growing your business, learn more and apply to our Sponsored Barber Program at www.johnnybhaircare.com/pages/sponsored-barber-program.